Privacy Policy
Last Updated
phae ("phae," "we," "us," or "our") is committed to protecting your privacy and handling your information with transparency, respect, and care.
This Privacy Policy explains how we collect, use, process, store, and safeguard your information when you access or use the phae platform, website, applications, and related services (collectively, the "Service"). If you do not agree with this Privacy Policy, please do not use the Service.
1. Who We Are
phae is a Montana-based company providing an AI-powered life and career guidance platform designed to support reflection, structured exploration, and informed decision-making.
For privacy-related inquiries, contact:
support@phae.com
2. Information We Collect
We collect information in the following categories:
A. Information You Provide Directly
When you use phae, you may provide:
Name and email address
Account credentials
Payment information (processed by third-party providers)
Responses to discovery questions
Career interests, goals, values, and preferences
Messages and interactions with the phae coach
Optional personal context you choose to share
You control what information you choose to provide.
B. Information Collected Automatically
When you access the Service, we may collect:
IP address
Device and browser information
Usage activity (pages viewed, clicks, timestamps)
Log data
Cookie and analytics data
This information helps us maintain performance, improve usability, and enhance the Service.
C. AI-Generated Content
The Service generates personalized outputs based on your inputs, stored user history, structured system logic, and artificial intelligence language models. We store your inputs and outputs to provide continuity, personalization, and session memory.
3. How We Use Your Information
We use your information to:
Provide, operate, and maintain the Service
Generate personalized guidance and structured outputs
Maintain continuity across sessions
Improve system performance and safety
Provide customer support
Process subscriptions and payments
Comply with legal obligations
phae does not use your information to make automated decisions that produce legal or similarly significant effects. phae is a guidance platform and does not independently determine life, career, financial, or academic outcomes.
4. AI Processing & Third-Party Providers
phae uses trusted third-party AI providers (including large language model services) to generate conversational responses and personalized outputs.
When you use the Service:
Your inputs may be securely transmitted to AI providers for processing.
We configure providers, where contractually available, not to use your data for public model training.
Data processing occurs under appropriate safeguards.
We also use third-party providers for payment processing (e.g., Stripe), email and SMS communications, and analytics. These providers are required to implement reasonable security protections.
5. Data Retention
While your account is active. We retain your information for as long as your account is active. Your account is active while you have a paid subscription, including a paused subscription. We keep your data during this time to provide continuity and personalization.
After cancellation or lapse. If you cancel, or your subscription lapses, we keep your data for 60 days (the "grace period") so you can reactivate and pick up where you left off. A subscription "lapses" when a payment fails and is not resolved within 60 days of the failed attempt. The grace period begins on the date your cancellation takes effect or your subscription lapses.
After the grace period. When the grace period ends, we delete or anonymize your personal data. Deletion from backups and from the systems of our service providers, including AI providers, may take up to 30 additional days.
Records we must keep. We may keep certain records longer where required for legal, tax, or compliance purposes, such as transaction records.
Earlier deletion. You do not have to wait for the grace period to end. You can request deletion at any time by contacting support@phae.com, and we will act on verified requests promptly (see Sections 6 and 13).
6. Your Privacy Rights (Including Montana Residents)
Depending on your location and applicable law, including the Montana Consumer Data Privacy Act (where applicable), you may have the right to:
Access personal data we hold about you
Correct inaccurate information
Request deletion of personal data
Obtain a copy of your personal data
Opt out of certain processing activities (where applicable)
phae does not sell personal data.
To exercise your rights, contact support@phae.com. We will respond in accordance with applicable law.
7. Children & Minors
phae is not intended for children under 16 unless accessed through an authorized institutional or school partnership.
If you are 16 or 17 years old, you represent that you have permission from a parent or legal guardian to use the Service.
We do not knowingly collect personal data from children under 13 outside of authorized institutional agreements. If you believe we have collected data improperly, please contact us immediately.
8. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your information. These measures may include:
Secure transmission protocols
Access controls
Encrypted storage (where applicable)
Limited internal access
No system can guarantee absolute security, but we take appropriate steps to protect your data.
9. Cookies & Analytics
We use cookies and similar technologies to improve platform functionality, analyze usage patterns, and enhance performance. You may adjust your browser settings to disable cookies, though some features may not function properly.
10. International Users
phae operates from the United States. If you access the Service from outside the U.S., you understand that your data may be transferred to and processed in the United States.
11. No Sale of Personal Data
phae does not sell personal data. We do not monetize your personal information through advertising networks, data brokers, or third-party data marketplaces.
12. Use of Aggregated & De-Identified Data
We may use anonymized, aggregated, and de-identified data derived from user activity to analyze general trends, improve system performance and personalization, develop new features, and publish general research insights or trend reports.
Aggregated data does not identify you personally, cannot reasonably be used to identify any individual, and is combined with data from many users. We do not publish identifiable user information without explicit permission.
13. Account Deletion
You may request account deletion at any time by contacting support@phae.com. Upon verified request, we will delete or anonymize your personal data, subject to legal retention requirements and the timing described in Section 5. Some transaction records may be retained for tax or compliance purposes.
14. Changes to This Policy
We may update this Privacy Policy periodically. If changes are material, we will notify you by email and through the Service at least 30 days before they take effect, and we will explain what is changing. Continued use of phae after updates become effective constitutes acceptance of the revised Policy.
15. Contact
If you have questions about this Privacy Policy or your personal data:
